So let me ask you, the potential customers in this scenario: If you’re handed paperwork that says using your phone in Canada will cost you more than North Korea spends on parades in a year and you fail to read it, whose fault is it when you come back from Canada with a $5,000 phone bill? Right, it’s your fault. You had the information there in front of you and chose to ignore it in favor of tracking down the wackiest ringtone you could find. But you’re going to call and complain anyway. Why? Because the customer is always right! Except that’s a lie. The customer is not always right. Not in the scenario I just mentioned, and not in countless other situations. Recently, in England, some dude was kicked out of a bar for refusing to put his cigarette out. Was he right to refuse this request, even though he was in a nonsmoking establishment? Furthermore, was he right when he returned later and started chasing the other bar patrons around with a fucking chainsaw as a means to express his displeasure? Is that customer right? Yes, if you take “The customer is always right” literally, he’s totally in the right.
And people do take it literally. That’s why, even when they know that whatever disaster they’re calling about is the result of their own idiocy, they call and complain anyway. And you know what? Even when you’re clearly in the wrong, you still might get the help you’re looking for.
5 Idiotic Misconceptions About Calling Customer Service